Returns & Refunds

Virsiz No Refunds & Returns Policy

Effective Date - 03 | 25 | 2025

At Virsiz, we are committed to providing high-quality apparel and accessories. In order to maintain the integrity of our products and streamline our operations, we have established a strict no refunds and no returns policy. By purchasing from us, you acknowledge and agree that all sales are final.

Scope

This policy applies to:

  • All purchases made through our official website.

  • In-store transactions at any Virsiz retail locations.

  • Any orders placed via our authorized third-party sales channels.

Policy Statement

All Sales Are Final.
Every sale is conclusive, and we do not offer refunds or accept returns on any purchased merchandise. We encourage you to review product details, sizing charts, and descriptions thoroughly prior to making any purchase. Your order confirmation serves as your acknowledgment of our final sale policy.

Definitions

  • Refund: A repayment of the purchase price to the customer.

  • Return: The process of sending purchased merchandise back to us for any reason.

  • Exchange: A swap of one product for another.

Note: Under this policy, refunds, returns, and exchanges are not permitted except under the limited circumstances described below.

Exceptions

While our standard policy is that all sales are final, the following exceptions may apply at our sole discretion:

  • Defective or Damaged Merchandise:
    If you receive a product that is materially defective or damaged upon arrival, please contact our Customer Service team within 7 days of receipt. In such cases, we may offer a replacement or store credit, subject to verification of the defect or damage.

  • Misrepresentation:
    Should a product be significantly different from its online description or images, notify us immediately. We will assess the situation and may provide a remedy such as a replacement or credit, based solely on our evaluation.

These exceptions are governed strictly by our quality control processes and are the only circumstances under which we may consider an alternative resolution. In all cases, any resolution offered under these exceptions is at the sole discretion of Virsiz and does not constitute a general right to return or refund.

Customer Responsibilities

  • Due Diligence:
    It is your responsibility to carefully review product details, including size, color, material, and other specifications before finalizing your purchase.

  • Order Confirmation:
    Once you have placed your order and received a confirmation email, you are considered to have agreed to our no refunds and returns policy.

  • Communication:
    For any issues related to defective or misrepresented products, contact our Customer Service promptly with supporting evidence (e.g., photographs, detailed descriptions).

Cancellation Policy

  • Pre-Order Cancellation:
    Orders are processed immediately upon confirmation. If you wish to cancel your order, you must contact us within one hour of order placement. Cancellation requests received after this period cannot be accommodated.

  • Error on Our Part:
    In the unlikely event of an error in processing your order (e.g., duplicate billing, shipping the wrong item), please notify us immediately. We will investigate and resolve the matter, which may include issuing store credit or correcting the error. However, such situations do not constitute a refund or return under our policy.

Policy Modification

Virsiz reserves the right to modify or update this policy at any time. Any changes will be posted on our website with an updated effective date. Continued use of our products after such modifications constitutes your acceptance of the updated terms.

Acknowledgement

By completing a purchase with Virsiz, you confirm that you have read, understood, and agree to be bound by this No Refunds & Returns Policy. We encourage you to keep a copy of this policy for your records.

Contact

  • Email: support@virsiz.com

  • Mailing Address: 18121 East Hampden Avenue, Unit C #567, Aurora CO 80013, United States

Disclaimer: This policy is provided for informational purposes only and is not a substitute for legal advice. Please consult with a qualified attorney to ensure that your policies comply with local laws and regulations.